This is demo store. No orders will be fulfilled.
HOW CAN WE HELP YOU TODAY?
What are your normal hours of operation?
Our standard business hours are Monday - Friday, from 8:00a - 5:00p PST. If you reach out to us on a weekend, or outside our normal operating hours, we will respond to your question as soon as possible once we return.
I’d like to outfit my staff with your scrubs/lab coats. Do you offer group rates?
We would be honored to provide your department or staff with uniforms. Group order rates are available on orders 20 units* or greater, and include special discounts and offers. For more information, please call us at 877.987.7979, email us email@example.com, or click here to find our group order questionnaire. We look forward to hearing from you!
*Please note that 1 unit = a lab coat, a scrub jacket, or a set of scrubs (top + bottom)
When will my order be shipped?
- If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed before 2:00p PST, your order will ship that same business day.
- If your order: (1) contains in-stock items, (2) does not include any kind of embroidery, and (3) was placed after 2:00p PST, your order will ship the following business day.
- Orders including embroidery or alterations do require an additional 5-7 business days for processing prior to shipment. If your custom order requires immediate processing, please call us at 877.987.7979 or email us at firstname.lastname@example.org to inquire about our Rush Services.
For more information regarding shipping, please click here.
How will I know if the item I purchased is backordered?
Any items that are out of stock, but available for backorder, will be notated on the product page when adding the item to your cart. The estimated in-stock date will be printed on your email confirmation as well. These dates are estimates only; should any dates change, you will be promptly notified via email. For all domestic orders, any other items that are readily available will be shipped immediately. There are no additional shipping charges for backordered items. We apologize for any immediate inconvenience caused by any backorders.
Who can I contact if I have questions?
Should you have any questions regarding our scrubs, lab coats, or sizing, please feel free to reach out to our dedicated Customer Experience Team. We are happy to help answer any question you may have. Simply call us at 877.987.7979 or email us at email@example.com. We look forward to hearing from you!
Do you offer price adjustments on recent purchases?
We do not offer price adjustments on previous purchases.
EXCHANGE & RETURN POLICY
What is your return & exchange policy?
We are happy to provide returns & exchanges -- please see below for details:
- We accept returns & exchanges within 180 days of the purchase date.
- We provide a complimentary return label within 30 days of delivery date.
- Returns & exchanges are hassle free, and are accessible online via your account
- We will not accept any returns/exchanges on embroidered items.
- We will not accept any returns/exchanges on garments that have been worn, stained in any fashion, damaged, or laundered.
- We will not accept any returns/exchanges on clearance or Final Sale items.
- We will not accept any returns/exchanges on any items outside the 180 day window.
If you are unsure about any sizing or style preferences, we strongly suggest you purchase without embroidery. Please click here for more information.
How can I make a return?
If for any reason you are not satisfied with a non-custom item, you may return the garment(s) within 180 days of your original order date for a full refund. You may request a return via your account or by reaching out to us for assistance. We will credit your original payment method the purchase price of the returned garments, excluding applicable shipping & handling costs.
We are happy to provide a complimentary return label to help facilitate your return. You may retrieve a prepaid label online via your account or by contacting us within 30 days of the delivery date. Please note that we are only able to provide a free label to colleagues residing in the Continental 48 U.S. states -- this, unfortunately, excludes Alaska, Hawaii and Puerto Rico. Please allow 3-5 business days after your order is received in our warehouse for the return to be processed.
Final Sale items, or any customized garments, may NOT be returned or exchanged.
We do reserve the right to refuse a return if items in the order have clearly been worn, laundered, and/or soiled. If there is a quality concern with your garment, please call our Customer Experience Team at 877.987.7979, or email us at firstname.lastname@example.org.
How can I make an exchange?
We genuinely want you to find the most rewarding fit, style, and level of comfort in our garments. You may request an exchange via your account or by reaching out to us for assistance.
If the exchange is requested within 30 days of the original delivery date, residents of the Continental 48 United States (this does exclude Alaska, Hawaii and Puerto Rico) will be able to receive a prepaid return label to ship the order back to our location in Southern California. Please allow 3-5 business days after your order is received in our warehouse for the exchange to be processed.
Final Sale items, or any customized garments, may NOT be returned or exchanged.
We do reserve the right to refuse an exchange if items in the order have clearly been worn, laundered, and/or soiled. If there is a quality concern with your garment, please call our Customer Experience Team at 877.987.7979, or email us at email@example.com.
How many exchanges am I able to make?
We are happy to provide one complimentary return label per order. Should you require an additional exchange after your first, you will need to provide the means to ship the item(s) back for the additional exchange.
We recommend ordering several styles or sizes at your initial order if your intent is to try our garments on. For more information about our Try-On-At-Home Program, please click here.
My garments were ordered as part of a larger group order. Can I make an exchange?
Yes, you can. We can prepare the shipping label and packing insert for you, but there will be a shipping fee of $15. This covers round-trip shipping for your exchange.
Where is the embroidery placed on my garment?
We center your name & title above the chest pocket, which is on the anatomical left side. If you have chosen logo embroidery, this will be placed on your anatomical right, non-pocket side. If you require or prefer alternative placement, please notate your request in the notes field on your order. If you are unsure about placement, or would like to inquire about a special request, please call us at 877.987.7979 or email us at firstname.lastname@example.org.
My desired embroidery is rather lengthy. Will my name & title be able to fit?
The answer to this depends on your aesthetic preferences. We have found that most of our colleagues are “okay” with some lapel coverage, and our embroidery artists make every effort to minimize coverage. However, we do understand if you desire absolutely no coverage. We have created character limits customized to each coat and size, that will help ensure you have the embroidery result you are looking for.
While all of our garments have suggested character limits that should not be exceeded, we are able to accommodate lengthier names & titles as requested. This does come with a caveat -- your embroidery may be obscured by the lapel.
If you are unsure about your options, or would like to make any specific requests, please call us at 877.987.7979 or email us your question at email@example.com and our Customer Experience Team will be able to help you.
I need to rush my embroidery - is this possible?
Yes - If your order requires immediate attention, we are happy to expedite your processing time with our Rush Services.
Rush fees for embroidery are $50 USD for every two custom items in your order.
My order was delivered, but the embroidery is incorrect. How do we fix this?
We sincerely apologize that this happened! We hold extremely high quality standards in our embroidery studio, and always strive to reach that goal for our colleagues. While rare, errors do happen; however, we will always make it right for you. Please email us at firstname.lastname@example.org with your order number & a few photos of the error. We will be happy to send you a replacement with the correct embroidery.
Can I return an embroidered garment?
No, you cannot. All embroidered garments are final sale, and cannot be returned, exchanged or refunded. Should there be a quality concern with the embroidery, please contact us at 877.987.7979 or by email at email@example.com.
I live outside the United States. Am I able to order from you?
Yes. We are pleased to offer shipping to many of our colleagues outside of the United States. We continue to expand the list of available countries, so if you do not see your country available, please check back with us soon.
Does my shipping charge include any import fees such as duties or customs?
No, your shipping charge does not include any additional import fees. Upon its arrival in your country, your order may be subject to duties, customs taxes, or other additional fees imposed by the destination country and importing broker of record determined by UPS. By placing your order, the receiver accepts full responsibility for any additional fees due at delivery. Medelita is not responsible for any of these fees, and is the sole responsibility of the receiver.
What is your return & exchange policy for international orders?
We do accept international returns, however, we will only refund the purchase price of the returned garment(s). Any shipping fees, and any customs/duties are not refundable. Additionally, you will need to provide the means to ship the item(s) back to our facility.
We are unable to provide international exchanges at this time. All qualifying conditions for returns must still be met. Please click here for more on our returns & exchange policy.
For further information on international orders, please click here.
LAB COAT QUESTIONS
Can you tell me more about the lab coat fabric?
We have spent over ten years developing a custom lab coat fabric of the highest quality and performance. The result of our efforts is a growing collection of prestigious lab coats that are soft yet durable, bright white, lightweight, and have the perfect drape.
Utilizing fabric based from a premium polyester, our M3 and Stretch Lab Coats contain a multipurpose fabric designed to repel fluid, resist staining, keep you cool, and prevent odors. Our Premium Stretch lab coats also feature a 2-way stretch, providing fabric flexibility and 100% recovery.
The Athletic Fit Lab Coats feature a soft, durable fabric that provides fluid and soil repellency. We are confident that our lab coats will be more comfortable and long-lasting than any other lab coat you have previously owned.
Are your lab coats wrinkle free?
While we designed and tested our lab coat fabric to be wrinkle-resistant, they are not explicitly wrinkle-free.
We design our fabric to be durable and wrinkle-resistant, even after 50+ washes on industrial settings.
You will have great success in preventing wrinkles by pulling your lab coat from the washer and letting it hang-dry, if preferred. Those that would like a pristine, crisp finish will be fine to press or steam to their liking.
Do you offer tall / short / petite sizes in your lab coats?
We do not offer tall / short / petite sizing at this time. Should you require any minor alterations such as sleeve shortening or lengthening, please feel free to reach out to us about our alteration services.
I see you have a few slim fit styles. What are the differences?
The primary differences between our slim fit lab coats will be in the overall length, degree of tapering, and overall aesthetic finishing. While these specific styles are designed to be sleek and highly tailored, there will be significant differences in the way the coat wears on your frame.
For example, Rebecca will be the slimmest and shortest of our women's lab coats, while Vera G. will be the longest and most A-line of our offerings in the slim fit category. Additionally, Osler is the longest and most relaxed of our slim styles for men, while Bernard is going to be our shortest and slimmest.
We encourage you to try each of these coats via our Try-On-At-Home Program to see the differences in fit & aesthetic for yourself.
Can you tell me more about your scrub fabric?
We have spent many years developing and honing our proprietary scrub fabrics. We are proud to offer two fabrications for our scrub lineup -- Classic and Stretch. Both fabrics wick moisture and are designed to keep you cool, dry and comfortable. Our Stretch Scrub will also contain purposeful, 2-way premium stretch. We chose a 2-way stretch because this provides the fabric movement and flexibility you need to be comfortable, but also possesses 100% recovery. This means no overt stretching or sagging from daily use. Additionally, our scrubs have the highest possible test ratings in the industry for strength and soil release. We have full confidence that our scrubs will be the finest you have ever worn -- feel free to try them for yourself via our Try-On-At-Home Program.
How soft are your scrubs?
While our scrubs, both Classic and Stretch, are exquisitely soft right out of the packaging, they also continue to get softer with each repeated wash. The softness of our fabric does not come at the expense of durability -- our scrubs hold their shape and resist wrinkles throughout the lifetime of the garment. Our scrubs require zero special care to maintain, and are designed for the highly demanding lifestyle required of medical professionals.
Do you offer tall lengths in your men’s scrub pants?
We do not offer specifically tall or short sizes for men at this time. The inseam for our Classic Fit Pant is 32" across all available sizes. Our Stretch Scrub Pant is slightly longer, at 32.5" across all sizes for the inseam. For those that may need a little extra length, or even shortened, please reach out to us about our alteration services. As always, we encourage our colleagues to try on the sizes for themselves via our Try-On-At-Home Program.
Do you offer tall or petite sizes in your women’s scrubs?
We do not offer specifically tall or petite sizing for women at this time. The inseam for our Classic Fit Pant varies based upon size, and ranges from 29" to 31". Our Stretch Scrub pants are all uniform at 32" for the inseam, with the exception of Pixel. Designed to be a slim, ankle pant, Pixel sports a 28.5" inseam across all sizes. If you require a shorter, or longer pant, please reach out to us about our alteration services. As always, we encourage our colleagues to try on the sizes for themselves via our Try-On-At-Home Program.
Who do you ship through, and when will I receive my order?
We partner with UPS for all shipping options. All Continental U.S. orders with a subtotal of $100 or more will qualify to receive complimentary ground shipping. Depending on the shipping method chosen at checkout, your order may include applicable shipping & handling charges. Shipping & handling charges, both domestic and international, are not refundable.
For all domestic orders, we are able to provide ground shipping for delivery in 1-5 business days, 2nd Day Air for delivery in 2 business days, and Next Day Air for delivery the following business day. Exact shipping time for UPS Ground orders will vary based on the destination's distance from our Southern California warehouse. Estimated date of delivery will be provided with tracking details upon shipment.
For Canadian orders, we offer UPS Worldwide Expedited for delivery in 2-5 business days, and UPS Worldwide Express for delivery in 1-3 business days. Your shipping totals will be calculated at checkout and will be based on weight, volume, and destination.
For all other international orders, we offer UPS Worldwide Expedited for delivery in 5-7 business days, and UPS Worldwide Express for delivery in under 5 business days. Your shipping totals will be calculated at checkout and will be based on weight, volume, and destination.
Please note for all international orders, your order may be subject to additional duties/customs fees by the importing location. Medelita is NOT responsible for these additional fees, and the receiver assumes all responsibility for the applicable charges due.
Is my order eligible for complimentary shipping?
For all Continental U.S. orders, a subtotal of $100 USD or more is required to receive complimentary UPS Ground shipping. Please note that complimentary shipping does not extend to expedited options, such as 2nd Day Air or Next Day Air. Complimentary shipping is automatically applied upon checkout on qualifying orders. International orders do not qualify for complimentary shipping.
My order contains embroidery. When will it ship?
Many of our colleagues opt for custom embroidery and we value the opportunity to place the finishing touches on your garment(s). However, this process does require some extra time. We kindly ask you to allow up to 5-7 business days for processing prior to shipping. The exact processing time will vary based upon the time of year, current trends, and order queue.
For US colleagues: your entire order will ship following the processing of any custom items. Should your order contain any backordered items, those will ship separately once they are available. There is no separate charge for shipping backordered items.
For international colleagues: any backordered items will prevent the order from being partially shipped. In an effort to keep shipping costs as low as possible, international orders with embroidery will be shipped only when the entire order is completed.
Can you ship to an FPO Address?
Yes, we can ship to an FPO / APO address. There is a flat, $15 fee to ship to an FPO / APO address, and will deliver in 3-5 business days. Shipments to an FPO / APO address are not eligible for free shipping.
What is the Try-On-At-Home Program? How does it work?
Our Try-On-At-Home Program enables our colleagues to try-on as many styles and sizes as needed to ensure you find the perfect fit. We provide free UPS Ground shipping on orders over $100 and offer complimentary returns within the Continental U.S., creating a risk-free avenue to try our products.
The process is simple:
- Order one or more sizes / styles. Try on the garments in the comfort of your home or office.
- Keep what you like and return the rest. Send us back the garment(s) via our complimentary shipping label and hassle-free return process.
- Add personalization. If you would like to add embroidery to the garment(s) that worked for you, simply send us back the desired garment(s) and we will process the revised order for embroidery as soon as we receive it.
Please note that for any item to qualify for the Try-On-At-Home Program, it must be ordered WITHOUT embroidery.
In the interest of ensuring consistent quality and upholding strict in-house hygienics, all trial garments must be returned in new, unused, condition. We are unable to refund, exchange, or embroider any garments that are returned in used, worn, washed, or soiled conditions.
Can I participate in the Try-On-At-Home Program from outside the Continental U.S.?
At this time, we are unable to extend the full benefits of the Try-On-At-Home Program beyond the Continental United States (this does exclude Alaska, Hawaii and Puerto Rico).
Should you require assistance in finding the best size or style, please call us at 877.987.7979 or email us at firstname.lastname@example.org -- our Customer Experience Team will guide you with any sizing or fit questions.
Should I include embroidery details on my trial order?
To prevent any kind of confusion, please do NOT enter any kind of embroidery information on your trial order - even if it is intended for future reference. If an order is placed with any kind of embroidery details, it will be processed for embroidery before shipment. Once embroidery is added to a product, our return & exchange policy is considered void for the embroidered item and the sale becomes final.
The Try-On-At-Home Program encompasses non-custom items only: we are more than happy to add embroidery to the garment of your choice after sizing is confirmed -- simply utilize your online account to facilitate the embroidery request or reach out to us via phone or email. For more information about this program, please click here.
Do I have to pay up front to participate in the Try On Program?
Yes, you do pay up front for the trial order. However, we provide free shipping on domestic orders over $100, and complimentary return shipping for the trial order. You will be refunded in full promptly following the return of the trial garment(s).
How does your warranty process work?
We offer a 1 year Professional Courtesy Guarantee. If you have any damages with your garment, please email us a photo of the issue to email@example.com along with your full name and order number and we will assess whether the damage falls under our Professional Courtesy Guarantee.
We proudly stand behind the quality of our product. We will warranty all non-clearance items from any manufacturer flaws, defects or failures for 12 months after the date the garment was originally shipped from our warehouse. We reserve the right to refuse warranty on any item that appears to be damaged by misuse, modification or repair.